Privacy Policy

This privacy policy includes information about how and why I collect personal information, how it is used, how I keep your information secure and your rights.

My therapy website: www.zamzamcounselling.co.uk

My contact details:
Name: Azra Nanjiani
Phone Number: 07799485059
E-mail: info@zamzamcounselling.co.uk

I use OneDrive’s Personal Vault to store my client’s contact details, therapy contract and notes from sessions. Personal Vault is a special folder in OneDrive that is protected by an extra layer of security.  If you send me an email enquiry, I will reply to you, copy it into this secure folder and then delete the email.

I hold and securely store your personal data (including your email address) to communicate with you, answer your queries and provide you with professional and safe therapy services.

If I store your phone number on my mobile phone for correspondence while you are using my services, I will store it there with your initials or a code rather than your name.

I regularly delete emails and texts that I no longer require for therapy service purposes.

Your rights over your data:
Even if I already hold your personal data, you still have various rights in relation to it under the data protection legislation. These include:

  • The right of access
  • The right to be informed
  • The right to rectification
  • The right to erasure
  • The right to restriction of processing
  • Rights related to automated decision making (including profiling)
  • The right to object to processing; and
  • Right to data portability

Embedded content from other websites:

This site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Google analytics:
I have Google analytics enabled on this website. It may track your IP address and visits to this site. Like many other websites, I use Google analytics to get information about how the site is used by visitors. This information then helps me to improve my website.

I reside in and practice from the United Kingdom and therefore irrespective of my client’s location, this privacy policy and my work are subject to the laws of England and Wales and the General Data Protection Regulations (GDPR) under European Union law.

As explained above, I will do my best to protect any data collected or held. However, I cannot be held responsible for third party cyber crime.

If you have any queries regarding this policy please feel free to contact me.